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I was on hold for an hour before I made contact with a live person.
He was polite and professional as I lodged my complaint and I was placed on hold while he attempted to contact a manager at the facility I was complaining about.
Even the most basic hotels boast of having a clean room, which at over 0 per room before taxes, you would definitely expect.
This establishment failed that expectation miserably, as well as the expectation of basic courtesy or professionalism of the front desk clerk.
When she came back on the line, I was told that I was being transferred to the requested manager…expecting to speak to a live person, imagine my surprise when I was instead sent to voicemail.
I left a message and immediately called the corporate line.
I can promise that I will not be recommending the Comfort Inn in Eugene to ANYONE, and if asked I will most definitely be sharing this experience.
If there was a star rating, I’d give it as low of a score as possible. There are bugs An mold all in there An day he refuses to fix it because he is so cheap.
However, the most recent time, I did not get the reward and called customer service. The parking lot was dark at night time needs more light. The pictures on Yelp do not match what was provided today. No fresh fruit, cold food, no coffee, no varity of cereal, bacon soaked in grease and no waffles. I should have paid more dollars for a much cleaner room.I had called in, and the young woman was polite until I informed her that I needed to speak with a manager, that I had to lodge a complaint.I was placed on hold with sarcastic tone after being told that all managers were in a meeting, but that she would try to pull one for me to speak to.There are currently over 6000 locations operating under 10 different brand names.The Choice Hotels corporate office is currently located in Silver Spring, Maryland but will be moving about 20 miles to Rockville in 2013. Staff was helpful with giving location of restaurants and the mall in the area.